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Unit 6: Handling Problems and Complaints Day 1

Unit 6: Handling Problems and Complaints Day 1

Circulate to assist and give feedback on appropriate language, pronunciation, tone, body language, and other factors we have discussed in class. Page 5. ESOL ...31 pages

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Unit 1: Talking With Your Customer

Unit 1: Talking With Your Customer

How did the sales associate greet the customer? Describe the sales associate's “customer service attitude”. What questions did the sales associate ask? What ...Read more22 pages

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